lumenbay Order & Shipping Policy

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Thank you for choosing lumenbay. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy explains exactly how we handle orders, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released for shipment within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground delivery for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

lumenbay is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If tracking information has not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we begin processing orders soon after they are placed, please act quickly if you need to make changes.

• To update your shipping address or modify your order, contact us within 1 hour of placing it at support@lumenbay.beauty.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: lumenbay
• Customer Support Email: support@lumenbay.beauty
• Customer Support Phone: 17023586570
• Physical Business Address: 170 HARRIGAN RD, FALLON, NV 89406, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST